Coverage, duration, service location and costs depend on the product and written purchase terms.
What to confirm in your quotation
- Warranty period, start date and the covered equipment or components.
- Any conditions, exclusions and treatment of consumables or accessories.
- Whether service is remote, on-site or arranged through a return.
- Responsibility for freight, customs, labor and other service costs.
- Included installation, training, software support or calibration services, if any.
This page describes the support process. The warranty and service commitments for an order are those confirmed in the quotation or sales agreement.
Request technical support
Email [email protected] or use our contact form. Include the product model, serial number if available, order reference, a description of the issue and any relevant error messages. For email inquiries, photographs or logs can help explain the issue; remove confidential or personal information that is not needed.
Service and return arrangements
Contact us before sending equipment for inspection, repair or return. Obtain written confirmation of the receiving address, required documents, packaging requirements, shipping arrangements and any applicable charges.
Do not assume that the company contact address is a service return address. Return eligibility and any cancellation or restocking terms must be confirmed for the specific order.
See Returns & Cancellations for the information needed to discuss an order change or return.
Safe operation
Follow the product's operating documentation and site requirements. If equipment behaves unexpectedly or shows signs of damage, stop operation when safe to do so and seek product-specific guidance before attempting a repair.