Eligibility, charges and the available resolution depend on the equipment, order status and agreed purchase terms.
Order changes and cancellations
Email [email protected] as soon as you need to change a configuration, quantity, destination or purchase plan. Include your order reference and the requested change.
Changes or cancellation may depend on whether procurement, customization, production or dispatch has already started. Obtain written confirmation of any revised scope, schedule, charges or cancellation arrangements before treating the order as changed or cancelled.
Damaged, incorrect or incomplete shipments
Record the condition of the equipment and packaging and keep relevant delivery documents. Contact us with the order reference, affected items and photographs so the issue and next steps can be reviewed.
Warranty, delivery and purchase terms determine the appropriate resolution. See Warranty & Support for service requests.
Return instructions
- Obtain written return authorization and the correct receiving address.
- Confirm the equipment condition, accessories and documents to include.
- Agree suitable packaging, shipping, insurance and customs arrangements.
- Confirm responsibility for costs and any agreed inspection or other charges.
The company contact address is not automatically the return address. Keep the shipment reference and communicate it with your support request.
Refunds, credits and other resolutions
Any agreed refund, credit, replacement or repair is confirmed for the specific order and issue. Payment arrangements and processing time are provided as part of that written resolution.
This guidance does not replace the sales agreement or limit mandatory rights that apply to the purchase.